Hertfordshire, 8thApril 2019 – The CLIA Executive Partner Technology Initiative will host a session at Seatrade Cruise Global to discuss the opportunities and threats of Hyper-Connectivity for the cruise industry.
Led by the initiative’s Chairman, Ian Richardson, CEO of TheICEway, the session will cover internet connectivity, passenger experience, Internet of Things, digital twinning and cybersecurity. He will be joined by some of the leading industry experts who make up the CLIA EP Technology Initiative’s board, including Jason Grant of Holland America Group, Nick Pietrocarlo from Norwegian Cruise Line Holdings, Daniele Buonaiuto of MSC Cruises, and Joost van Ree of CLIA.
“Technology underpins every area of the cruise industry. We setup the CLIA EP Technology Initiative to discuss and address challenges across the industry and how cruise companies can make the best use of technology to improve the customer experience and their own processes.”Ian Richardson
The Q&A session will see the panellists discuss in detail the impact to passenger experience and customer journey. They will also address how the Internet of Things (IoT) will improve operations, lower costs, improve safety and sustainability as well as how “always on” connectivity to the cloud will affect the technology and infrastructure on board and even future cruise ship design. Another area to be discussed will be the increased risk of cyber and data breaches associated with hyper connectivity and how cruise lines can be prepared.
The session takes place in the Cruising Innovations Theater on Wednesday, April 10 from 9:45am – 10:30am. It is open to All Pass Holders – Get your pass now!
ICE is part of TheICEway, an eco-system of companies providing a blended set of services enabling your digital transformation strategies. The root of this system is ICE consultancy services which focuses exclusively on the Travel and Cruise vertical. With over 20 years’ experience providing IT Services and Consultation helping clients achieve their business goals and digital strategy ICE can provide unbiased advice and dedicated support to deliver the best solutions for your business.
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